Privacy & Cookies Policy
This Privacy & Cookies Policy explains how elleip.com (“we”, “us”, “our”), collects, uses, stores and discloses personal information.
Website: www.elleip.com
Privacy contact: contact@elleip.com
1. INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect:
– your name and contact details;
– enquiries and communications;
– information submitted when applying for coaching;
– transaction and payment-related information;
– information necessary to provide coaching Services;
– information you voluntarily provide about your goals or circumstances;
– health-related information you voluntarily provide where relevant;
– technical information such as IP address, browser/device information and Website activity;
– cookie and analytics information; and
– testimonials, reviews, photographs or other content where separately provided or authorised.
We seek to collect only information reasonably necessary for the relevant purpose.
2. HEALTH AND OTHER SENSITIVE INFORMATION
Information concerning health may constitute sensitive or special-category personal data.
Where applicable law requires explicit consent to process this information, including under the GDPR, we will obtain that consent separately.
You are not required to provide unnecessary health information.
Where health-related information is required for a particular aspect of coaching, we will explain why it is being requested.
3. WHY WE PROCESS PERSONAL INFORMATION
We may process personal information to:
– respond to enquiries;
– assess coaching applications;
– take steps requested by you before entering a contract;
– enter into and perform our contract with you;
– provide and administer Services;
– process transactions;
– provide customer support;
– maintain business and legal records;
– protect the security of our Website and business;
– comply with legal obligations;
– establish, exercise or defend legal claims;
– improve our Website and Services where lawful; and
– send marketing where we have a lawful basis to do so.
Where GDPR applies, our legal bases may include performance of or steps toward a contract, compliance with legal obligations, legitimate interests where those interests are not overridden by your rights, and consent.
Sensitive personal data will be processed only where an additional lawful condition permits it, such as explicit consent where appropriate.
4. MARKETING
Where consent is legally required, we will send promotional email or electronic marketing only after obtaining appropriate consent.
Marketing consent is separate from purchasing coaching.
You may withdraw marketing consent or unsubscribe at any time using the unsubscribe facility in our communications or by contacting us
.
Withdrawal from marketing does not affect communications reasonably necessary to provide a Service you have purchased.
5. DISCLOSURE AND SERVICE PROVIDERS
We may use trusted service providers to help operate our business
Providers may process information only for legitimate business purposes associated with the services they provide to us, subject to applicable law and contractual arrangements.
We may also disclose information when required by law, to establish or defend legal rights, or in connection with a lawful business restructuring.
We do not sell personal information to advertisers.
6. INTERNATIONAL DATA TRANSFERS
We operate from Australia and may use service providers located in Australia or other countries.
Where GDPR applies and personal data is transferred internationally, we will use a lawful transfer mechanism where required, such as an adequacy decision or appropriate contractual safeguards.
7. RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, taxation, accounting, dispute-resolution or recordkeeping period.
Retention periods vary depending on the nature of the information and our legal obligations.
When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable law.
8. SECURITY
We use reasonable technical and organisational measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration and disclosure.
No Internet-based system is completely secure, and we cannot guarantee absolute security.
We will respond to qualifying personal-data breaches in accordance with applicable legal requirements.
9. YOUR RIGHTS
Depending upon the law applicable to you, you may have rights including:
– access to personal information;
– correction of inaccurate information;
– deletion or erasure;
– restriction of processing;
– data portability;
– objection to certain processing;
– withdrawal of consent; and
– the right to complain to an applicable privacy or data-protection regulator.
If GDPR applies, you may lodge a complaint with the data-protection supervisory authority in the EU/EEA country in which you live, work or believe an infringement occurred.
To exercise a privacy right, contact contact@elleip.com.
We may need to verify your identity before completing a request.
10. COOKIES
Our Website may use cookies and similar technologies.
Cookies necessary for core Website operation may operate automatically where permitted by law.
Where applicable law requires consent for analytics, advertising or other non-essential cookies, those technologies will not be activated until the required consent has been obtained.
Visitors must be able to refuse non-essential cookies as readily as they can accept them where applicable law requires this.
Cookie choices may be changed or withdrawn using our cookie-preference controls.
Our cookie banner and cookie settings should identify the categories of cookies actually deployed by the Website.
11. THIRD-PARTY SERVICES
Links, embedded videos and other third-party features may be operated by separate organisations with their own privacy practices.
For example, an embedded YouTube video may involve technology provided by Google/YouTube.
Where legally required, non-essential third-party technologies will not be loaded before the required consent has been obtained.
12. CHILDREN
Our paid coaching Services are intended for adults aged 18 or older.
We do not knowingly seek to collect personal information from children for the purpose of providing adult coaching Services.
13. AUSTRALIAN PRIVACY
Where the Privacy Act 1988 (Cth), Australian Privacy Principles or another Australian privacy requirement applies to us, we will handle personal information consistently with those applicable requirements.
14. EUROPEAN USERS
Where the GDPR applies to our processing, this Policy should be read as a GDPR privacy notice.
15. CHANGES
We may update this Privacy & Cookies Policy where our practices or applicable legal requirements change.
The current version and effective date will be displayed on this page.
16. CONTACT
Privacy questions and requests may be sent to:
contact@elleip.com